▪ Application software installations, troubleshooting, and updating
▪ Email management services
▪ Backup and storage management
▪ Network discovery and assessments
▪ Policy enforcement
▪ Firewall and intrusion prevention system (IPS) monitoring and management on NOC computers
▪ Antivirus scanning and remediation
▪ Patch management and whitelisting
▪ Shared threat analysis
▪ Optimization and quality of service reporting
▪ Voice and video traffic management
▪ Performance reporting and improvement recommendations